Preventive maintenance
Scheduled checks of covered equipment, configuration backups, physical condition, and recurring infrastructure issues.
AMC & MANAGED SUPPORT
AMC & managed support
Annual Maintenance Contracts, preventive care, and structured technical support for your infrastructure.
CARE BEYOND GO-LIVE
Long-term care for business-critical IT.
Maintenance should be planned before a fault disrupts your business. Our AMC approach starts with an agreed asset list, a clear support scope, and a practical schedule for preventive checks and issue escalation.
Breakdown support
A defined route to log incidents, assess impact, troubleshoot faults, and coordinate an onsite visit when required.
Asset & vendor coordination
Maintain a covered-equipment inventory and coordinate warranty or OEM escalation where included in the agreement.
Service reporting
Record maintenance visits, incidents, actions, and lifecycle recommendations so your team can plan ahead.
A CONTRACT THAT FITS YOUR OPERATIONS
Clear scope. Defined responsibilities.
Every AMC is scoped to the covered assets and your operating requirements.
TAILORED SCOPE
Preventive care
For organisations prioritising scheduled inspections and a documented maintenance routine.
- Equipment health checks
- Configuration and asset review
- Maintenance visit reports
TAILORED SCOPE
Maintenance + incident support
For teams that need preventive visits plus a defined route for technical issues.
- Planned preventive maintenance
- Remote troubleshooting and escalation
- Onsite attendance as agreed
TAILORED SCOPE
Managed infrastructure support
For environments needing a broader operating partnership and coordinated support.
- Agreed monitoring responsibilities
- Vendor and warranty coordination
- Periodic service reviews
Coverage hours, response targets, onsite visits, replacement parts, consumables, and OEM support are defined in the signed agreement. Comprehensive and non-comprehensive options depend on asset eligibility and assessment.
AMC QUESTIONS
Know what’s covered.
What equipment can be included?+
Networks, firewalls, wireless systems, racks, surveillance, telephony, and power backup can be assessed for coverage. The final asset list, equipment condition, and service eligibility are confirmed before the contract begins.
Are spare parts included?+
Parts and consumables are included only when explicitly stated in the agreement. Non-comprehensive contracts typically separate service labour from replacement equipment and parts.
Is round-the-clock support available?+
Support windows and escalation coverage are agreed for your environment. Any 24-hour coverage, response targets, and onsite commitments must be included in your service agreement.
How do we start an AMC?+
Share your equipment list, locations, existing warranties, and current support needs. The next step is a baseline assessment and a proposed coverage plan.
A DOCUMENTED HANDOVER
Clarity you can
build on.
The final delivery scope is agreed before work begins. Typical documentation can include:
- Covered asset inventory and baseline assessment
- Agreed coverage hours and escalation contacts
- Preventive maintenance calendar
- Service reports and renewal recommendations
LET’S BUILD WHAT’S NEXT
Your next IT challenge.
Our next conversation.
New infrastructure, an upgrade, or a dependable support partner.
Tell us what your business needs.